What do your customers REALLY think of you?
Mystery shopping is a highly effective means of gauging whether your customer service or sales teams are serving your clients as effectively as they should be and improving your customers perceptions of your business.
We can help by designing a mystery shopper campaign that is customised to your own specific requirements, agreeing on KPI’s and objectives that uncover training needs, identify areas for improvement and providing you with valuable insights that can help you serve your customers even more effectively.
The first step is to understand how your customers typically interact with your business and then to emulate the behaviour of a “typical” customer with a view towards uncovering how your call centre agents handle a range of different enquiries and requests.
Ultimately the key is to ensure that your teams are unaware that our calls are anything out of the ordinary.
Full call recordings can be provided alongside detailed reporting and support to identify any improvements or training requirements needed to help serve your customers even more effectively.
For more information, call us on 0330 20 50 500 or complete the contact form on our website and one of the team will call you straight back
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